Right Stuf customer care

Visual Novel Community Anime/Otaku Discussions
#29
quote:
Originally posted by perigee:
I'm left with several unanswered questions like why is all unmarked mail routed to St. Paul, MN? Why does it take three weeks to decide whether a package needs to be opened? Why did the Post Office find it necessary to examine the merchandise as well as the shipping notice [the DVDs were still wrapped, but the free sample Viz Manga was creased open at a page showing a young nude girl in a shower scene]. Perhaps there are some things I'm better off not knowing. I'm just glad this drama had a happy ending.

Good to have a happy ending, for once.

Well as to why did they trim the old label off and was it an accident is another question worth asking at this time.

I have gotten letters and packages from friends that come from Atlanta (2 hours by car) which have a stamp showing they were routed through Santa Fe (not 2 hours by car) with apologies on them having been opened, nothing is ever missing, at least nothing I know about, but it does make you wonder.

#30

Hmmm… This sort of stuff definitely makes me wonder. I’m glad it all worked out, but under normal circumstances, mail tampering (i.e. opening someone’s mail) is a felony offence. I don’t see where they should be able to get off just opening up a box to check out the contents for what ever reason–it’s not like we’re living in China, or something… Are we?

#31

Two words Patriot Act.

Though that is something worth asking, how come if you or I opened the package it’s a fine, jail time, community service or something, but “in the name of providing you with excellent service” or some other crap, the Postal Service can get away with it with only a apology for the delay. Unless they are smart and will say they opened it to get the order sheet inside which gave the address to ship it to the correct address since someone, but not them of course, had removed the address, hey it’s a great excuse to look through what’s in there and one that is plausably defensable.

[This message has been edited by SCDawg (edited 08-04-2004).]

#32

My guess is that somehow the label got smashed, crashed, and dirtied beyond recognition. So they opened the package to see if there was a shipping address in the packing slip. That or there’s a secret police, looking through your stuff looking for preview manga with naked girls to read

Anyway glad everything worked out in the end. At least your package wasn’t permenantly lost.

#33
quote:
Originally posted by perigee:

I looked for a cancellation stamp on the box. The original RightStuf label appears to have been neatly trimmed off with a knife, and in its place appears a USPS address label with the notation Received without address opened and forwarded from the Mail Recovery Center, St. Paul. MN. The postmark is July 28th.

I'm left with several unanswered questions like why is all unmarked mail routed to St. Paul, MN? Why does it take three weeks to decide whether a package needs to be opened? Why did the Post Office find it necessary to examine the merchandise as well as the shipping notice [the DVDs were still wrapped, but the free sample Viz Manga was creased open at a page showing a young nude girl in a shower scene]. Perhaps there are some things I'm better off not knowing. I'm just glad this drama had a happy ending.

[This message has been edited by perigee (edited 08-03-2004).]

I can offer some baseless speculation, if it would help.

* As for why the Post Office felt the need to inspect it, I can think of a few reasons. One, they needed a way to find out where it was supposed to go. Two, if you were going to send a bomb through the mail (or try to bomb a mail processing center) then sending an unmarked package through would be one way to ensure the Post Office couldn't process the package and had to put it in storage - they probably were examining for explosives. (Why that necessitates creasing your Viz sampler to a suggestive scene, I don't (want to?) know.)

* Why did it end up in St. Paul, MN? I have no idea. But there are probably only a few of these unmarked-mail-processing plants. There just aren't that many opportunities for packages with no address to get into the system; just walk into a post office and try it. (Actually, I wouldn't, they'd probably think you were up to no good.) So they had to ship it to a central location, probably.

* As for why it took 3 weeks ... probably there's a backlog. Either that, or post office policy entails a waiting period where you hold it at a local post office for a week or two, so that people have the opportunity to realize they're morons, and go to the post office begging to see if the unlabeled package is still there.

#34
quote:
Originally posted by Nandemonai:
As for why it took 3 weeks ... probably there's a backlog. Either that, or post office policy entails a waiting period where you hold it at a local post office for a week or two, so that people have the opportunity to realize they're morons, and go to the post office begging to see if the unlabeled package is still there.

Actually, I think that they were just taking their time enjoying the picture in the Viz sampler... [img]http://princess.cybrmall.net/ubb/tongue.gif[/img]

#35
quote:
Originally posted by Nandemonai:
I can offer some baseless speculation, if it would help..

Okay in the name of baseless speculation, why was the original label "neatly trimmed off with a knife" and who (someone inside or outside the Postal System) do you think might have been able to do it once it was in the Postal System?

Perhaps I agree with their reasons for slowing it if there was no label but for the label to have been neatly trimmed off? Even if it got dirty why remove it and not just slap another one on top of the old?

#36
quote:
Originally posted by SCDawg:
Okay in the name of baseless speculation, why was the original label "neatly trimmed off with a knife" and who (someone inside or outside the Postal System) do you think might have been able to do it once it was in the Postal System?

Perhaps I agree with their reasons for slowing it if there was no label but for the label to have been neatly trimmed off? Even if it got dirty why remove it and not just slap another one on top of the old?

As for that, I have absolutely no idea whatsoever. It is quite mysterious; after all, if you're going to tamper with the package why not just steal it?

#37
quote:
Originally posted by Nandemonai:
As for that, I have absolutely no idea whatsoever. It is quite mysterious; after all, if you're going to tamper with the package why not just steal it?

Just one of my speculations here:
Because the insurance company would be pissed off and investigate the case on their own?


#38

So the “moral” of this story might be : Tampering, such as was done with that graphic novel sampler, is okay if you are the Postal Service but outright theft is wrong? Okay maybe that’s not the moral, but it seems like it could be a “moral”

#39

Maybe the inspector was a manga fan and wanted to read the sampler Well in any case everything turned out ok. And you can go back to buying from TSRI, especially since the new weekly specials just got posted

#40

With all these questions still up in the air, for some reason The Animaniacs “Wheel of Morality” keeps coming to mind. “Wheel of morality turn, turn, turn, tell us the lesson that we should learn. . . and the moral of today’s story is…”

#41

Avoid sharp turns whereever possible, because they can poke someone’s eye out.

------------------
精神 の 神

#42

Doh! That one almost got me in the eye…

#43
quote:
Originally posted by SCDawg:
With all these questions still up in the air, for some reason The Animaniacs "Wheel of Morality" keeps coming to mind. "Wheel of morality turn, turn, turn, tell us the lesson that we should learn. . . and the moral of today's story is..."

"Never underestimate the power of stupid people in large groups"?

#44

One of my professors way back in my freshman year at UGA did say “No one ever went broke underestimating human intelligence or overestimating human stupdity”.

#45

I always liked the line from MIB: “No… A person is smart. People are dumb, stupid, panicky animals.”

#46

That is a great line.

#47

I’ve bought at TRSI (The Right Stuf International) and I’m very satisfied with them.

Their Custom Care/Custom Service/Custom Support is excellent and they replied very quickly.

Congratulations, TRSI!!!

[ 04-21-2007, 03:17 PM: Message edited by: Mystvan ]

#48

Wow, this is 3 years old. Well, since I work partially for USPS I can tell everyone why a smashed box would go to St. Paul MN. There are 3 Mail recovery centers, one in San Fran, one in ST Paul, and one in Florida or somewhere around there. If an address comes off a box, and it happens, sometimes the machines or people screw up, it will end up being sent to that hub, those places are busy so it takes them a while, but when they do get to the box, they open it to see if they can find where to send it to. Those are the only 3 places authorized to open any mail, and only for the purpose of finding an address to mail them to. If an address can’t be found, the items are destroyed. Working for the MPS/USPS for 4 years now I’ve only sent 2 boxes to the mail recovery places, but I’ve sent numerous letters. You’d be surprised how many people drop blank envelopes into mail drop boxes.