I’ve barely started playing, but that “decision” seemed almost Darwin award worthy.
I’m having the same issue with CFA, except its been two months trying to clear up the matter.
I wonder what the deal is with the long delays? Once upon a time in the not so distant past, we could raise the issue here on the forum, and Shingo would usually have it resolved in a couple days.
So have there been steady communication between people who are waiting on outstanding orders and the people working at the shop?
I can’t speak for Kabraxal (obviously), but as of yet the only communication that has been received was that they got the ticket, and the password to check up on the issue. More specifically, something like this:
You know, if MG had an issue of not allowing you to access the game for days (or longer) after you bought it, I bet it’d be a much bigger issue. People seem a bit too lenient when it comes to Jast and too harsh when it comes to MG.
As both a buyer and a seller I say this: if huge amounts of time are passing with no response, NAG HARDER! Sellers don’t usually intend to stick you in a box and never respond to you, but sometimes emails fall into cracks, or the tracking system screws up and a ticket doesn’t get assigned, or everyone thinks someone else is handling it…
I have to trawl my own spam folder regularly looking for customer support requests that gmail mistakenly filed with the viagra. Usually I catch them, but sometimes I have no idea that someone’s mad at me until months later when I hear them complain that I never solved a problem that I never knew they had.
Email different people. Use different addresses yourself, in case you or your ISP is accidentally blocked. Try different approaches. Don’t go overboard, do give them some time to respond and don’t explode with rage, but… you’ve gotta follow up to make sure you get heard.
I won’t go in to details on my specific situation, but I can tell you that I’m pretty sure a charge hasn’t been made yet. Whether or not this is the case with Kabraxal, I couldn’t tell you.
As for your suggestions papillon, I think I’ll probably send Shingo a private message next to see if he can find out what is going on. I’ve had occasion to converse with him outside of requesting support such that he might be willing to take a moment to inquire on my behalf. (In fact, some time back I gave him feedback to help clear up a confusing fact in a product description on J-List.)
I had them ask for permission to charge once they found the original issue, but once I gave that permission I have heard nothing and seen no transactions or charges. I respond via email and the response page on the help website.
Hahahaha… I tought I would be the only one here who didn’t get it yet 
No in fact I just ordered it yesterday so I hope I’ll get it next saturday.