Site/Store Features and Outreach Suggestions

[Okabe007]

Here's just a list of things that could make the store and forums a better place to browse/visit:

• Please add an edit function to the forums :)
  

• Regarding copy protection and game DLs: I don't know the current policy for game DLs on JAST USA's store, but all of the games' installers should be updated to the latest version without any old forms of DRM. While I understand that old updates will/should be hosted for those with old package versions so that they can enjoy their games DRM-free as well, ALL games DLed from this new site should not require ANY patches as ANY and ALL patches should be automatically added to the main installer whenever a new patch is released. If this takes too much time/hassle on your end, then the main installer should include all past patches after a certain (hopefully small) period of time has passed from the last patch for the game being released.
  

• Ranking games on the store: Adding a ranking for all the titles on the store (bestsellers on the top, worst sellers on the bottom) akin to rankings seen on GOG.com and Steam would be really cool to see how well each of the titles is selling compared to other titles on the store - even if exact number of sales are not displayed.

• Tweaking the Game Pages: While perhaps not pertaining to some titles currently available, there should be a list of all the "digital goodies" that a given release comes with (manual, map of gameworld, full/sample soundtrack in FLAC/MP3/other). Also, the system requirements for each game really should be listed - what operating system a game works on is really important (though I'm guessing all the games you sell right now are for Windows only?). How large the game is (in MB if smaller than a GB), what languages it includes (maybe you might consider selling JPN or other language versions of games alongside the ENG localized versions in the future?), links to other games in the series (for instance, on the Aselia the Eternal page linking to Seinarukana and vice versa), and what the game genre/type is directly on the game page. Looking at this game page on GOG.com will give you a good visual idea of what I mean. Of course this website has it's own unique style versus others (and I really like how I can browse the site painlessly using lower-powered devices), but I think that these are essential pieces of information for people looking to buy games from any online store. Also, prominent mention of every game on the site being DRM-free would also be beneficial to those who may be coming from other VN sites thinking that they all employ DRM in their games. I think that this stance should be stated somewhere on each game page (for those games that previously had DRM in their digital or package(?)† versions, you should state that they require the included patch to remove old copy protection).
  

• Tweaking the "Game Shelf": there should be box art for each game that you own akin to having the game on a real shelf.
  


†††††††† From the "My Games" tab under my account, each game you own

††††††† should have all of it's related content clearly labelled and organized

††††††† with it. For instance, with your game DL, you should also find the

††††††† "bonus materials" clearly labelled similar to the way GOG.com does it:

• 

†††††††† As mentioned my some different members on the forums, with the old†
†††††††† websites gone for many of these games, you could include all the
†††††††† downloadable content from those sites (avatars, wallpapers, etc.) in ".zip" files. Also, some of the physical versions of games have extras on them that are not available with the DL versions. Even if these are bonuses for those who buy a physical copy, please consider adding some of that content to the games when you buy them through your site (especially the games with OSTs or guides). Any available patches should be accessible from the "My Games" section and not "hidden" at the bottom of each page

• Adding User Reviews, Direct links to support articles/FAQs, etc.: As can be seen in the bottom of the above picture, it would also be advantageous to add the aforementioned features.Being able to see at a glance what problems others are having within one click of the game page of the game they are currently having problems with could save a lot of grief on the support sides of things. Having user reviews would also be a good way for people to gauge the quality of any given title, and would not necessarily need to be done on a 1-5 star scale. Reviews based on what you felt after completing it/while playing it, or some other method might allow people to better see if they would enjoy a specific game or not. Also tags should be an essential feature to the site. While there is a basic genre choice for titles, there should also be specific tags that describe the content of the game in terms of what kind of story it tells, or what kinds of characters it has (of course, avoiding spoilers in the process). A wishlist function may also help supplement forum posts for titles that people are looking forward to the most.
  

• Site Organization and Exposure: While this new site is a MASSIVE improvement over the previous site, there is still some issues with the way pages are laid out. Things like "Your Questions" [should really be renamed to "FAQs (Frequently Asked Questions)"] and "About Us" should be easily visible at the very top of the page. someone who has no idea who you are will most likely want to know those two things right off the bat. A link to the Dev Blog should also be prominent somewhere to allow people to follow you easier. Most importantly however, there should be somewhere on your main site that shows Upcoming Titles besides tumblr! Ideally, I'd say that it should have a graphic dedicated to it somewhere on the site so that people know you are actively working on projects without having to check other sources to see how far along you are. Ideally, I'd saw whenever progress is made on a game, you should set up an automatic system that also tweets that progress so that those following you on social media can see that you are consistently seeing progress on your games. This would allow people to have more excuses to talk about and bring up JAST USA in different conversations.

• Staying Current and Complete: One of the things I've noticed about JAST USA is that sometimes word about licenses is vague or progress on games seems non-existent even when progress is being made. If you have a license for a game, you should list it somewhere obvious on your site where everyone can see it. If you are working on a game, list it on your Upcoming Titles page! For instance, where it Trample on Schatten, Sumaga, or any of the other titles you've announced but not yet released? If not on the Upcoming Titles page, there should be a dedicated page (that is not exclusively on the forums) that states all the titles you have licensed and where they stand in regards to getting released. You don't need nitty gritty specifics about all of the progress or titles you have licensed, but even a vague, conservative evaluation of where you are in the project and what is holding it back may go a long way in showing how much work you have tackled so far, and how much work is left to go.

• Outreach: I know at this point in time that your hands are tied on releasing Steins;gate on Steam (that's in Mages hands now), but what about your other All-Ages titles in your line up. Off the top of my head I believe there is only one other one - Aselia the Eternal. Why not get permission from Xuse to release the Japanese and English versions of the games on GOG.com? Not only would it be in line with your DRM-free stance, but since the title has strategy gameplay, is All-Ages (so no Japanese censorship laws need to be worried about), and already seems to work on most modern systems, it would open the game to a whole new worldwide market that may not have played the game otherwise. Please consider this idea as I think that title may perform well on the site. While there are few votes right now, it does have a wishlist page there. Also, doing surveys akin to what Mangagamer and Sekai Project have done recently are also very good ways of seeing where a segment of the population stands - post it on the Littlewitch Steam page, your twitter, the forums, and the site - maybe you'll see some interesting results.

I would really like to see JAST USA thrive in the visual novel market whatever titles it releases in the future, so I hope that some of these suggestions come to fruition to improve the user experience even more than has already been done! (Seriously, regardless of these suggestions, the new site is a VAST improvement over the old one. As sayings go though, there is always room for improvement.)

(And as a side bar, please release more All Ages titles in the future that are of the same quality of Steins;gate or contain anything related to mystery, cyberpunk, science-fiction, or similar themes. I'm always looking for more PC VNs like that or Aselia the Eternal ^^)

[sanahtlig]

"(maybe you might consider selling JPN or other language versions of games alongside the ENG localized versions in the future?"

J-List already sells Japanese imports.

[Okabe007]

@Dark_Shiki - I was more referring to on their digital site than in regards to buying the package versions through J-List, does J-List offer digital versions of Japanese VNs?

[sanahtlig]

Offering digital downloads would require explicit licensing agreements with the original publishers I believe. Ever see the "not for sale outside Japan" label on eroge? I imagine that could indicate a barrier to such an agreement. There's nothing stopping J-List from buying up games wholesale and selling them overseas. But if they actually have to negotiate directly with publishers?

DLsite sells Japanese games to English customers. But they deal in doujin games. What if the barrier were erected by Sofurin, the professional eroge industry self-regulatory regime?

[Okabe007]

Hmm… Restrictions placed on the market by Sofurin may be part of the problem for doing this. While I don’t know Japanese myself, I think it would at the very least be cool to see the Japanese and English versions of many of these Japanese eroge/games in general be released as such though.

I was mainly curious about this as Sekai Project is offering the JPN and ENG versions of Planetarian on Steam, and other doujin games like World End Economica and Nekopara Vol. 1 feature the ability to switch between JPN and ENG text/UI, so it would be interesting to see more games in the future support that kind of functionality in their engines where possible.

[sanahtlig]

"I was mainly curious about this as Sekai Project is offering the JPN and ENG versions of Planetarian on Steam, and other doujin games like World End Economica and Nekopara Vol. 1 feature the ability to switch between JPN and ENG text/UI, so it would be interesting to see more games in the future support that kind of functionality in their engines where possible."

I can guarantee dual language releases won't happen on a large scale. Why? Because the English market demands that mosaics be removed from H-scenes in eroge, and this practice is illegal in Japan. Offering a dual-language release is essentially tempting people to reverse import the games back to Japan and break the law.

[peter]

Very good comments, thank you. We're super busy getting a few games out and are also updating the J-List site soon, but we'll get bck to these soon.

Doing Japanese file releases are slightly problematic, though they aren't largely forbidden in our contracts. A bigger issue would be making sure the game worked with Japanese script files, which isn't part of our mandate in general. Sometimes the English version is quite different, with a different EXE and, in the case of Nitroplus games, often a radically different engine, if the old Japanese engine is causing compatibility problems for us. (This is why Hanachirasu took so long to come out, the engine had to be upgraded to work with Windows 8.)

Reviews etc. are potentially good, though potentially terrible for a couple reasons. We'd have to edit/manage those reviews, which we don't have manpower to do, and frankly, I don't think it'd be fun to have average newbs who know nothing about the genre say "I can't shoot anything, there's no full frame animation, I hate this." Maybe if we had a specific standard for allowing reviews to be published it could work, but then we'd be disallowing some reviews for some reason, which would feel problematic.

We've linked to review sites in the past, and worked with review sites a lot in the past, but one issue is, they always end up dying and never getting updated. Reading a site that hasn't been updated in 8-10 years doesn't put most people in a buying mood, it seems.

We do have a JAST USA tumblr which shows the current status of our games. (A couple still need to be updated.) http://jastusa.tumblr.com/

[Okabe007]

@Dark_Shiki - Maybe only offer that option for All-Ages or releases with mosaics then? For instance, the Grisaia Trilogy is planned to be released on Steam (All-Ages) and the Denpasoft store (18+), and since the uncensored data has been "lost" for those games, the 18+ versions will have their mosaics in tact. For titles like that, I don't see why you would avoid releasing the JPN+ENG versions within the same installer or as separate DLs since it would just allow more versions of the games to be made available. Of course, the ability to do that all depends on if you have the people to support both versions, but it would be nice if the practice for more mainstream.

For instance, I would love to see Falcom release their Japanese PC titles on Steam/Humble/GOG.com/etc., but it seems that there is a reluctance to release the JPN versions since (apparently) Falcom believe that Japanese gamers would not want them on PC anyways.

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@Peter Payne - Thanks for the response Peter. No worries, I understand you're all busy at work on many titles, so I'll just keep an eye open for future responses down the line.

I guess having the JPN version available for sale as well would lead to more manpower required to maintain the games working on modern systems... would it maybe be worthwhile or possible to put some money into engineering a general purpose engine for all of your releases so that all you have to do is port the content to the new engine, and then tweak for small issues depending on the game? Might be easier than trying to modify each games own unique engine and also allow for multi-language support. I'm no programmer, but it seems that if you could create/use a versitile engine like that you wouldn't have to worry about compatibility issues.

For instance, I have an installed copy of Ever17 (the Hirameki release) that still works on a Win7 64-bit computer after all this time with no fixes or changes made to the game files or engine. Just an idea, so I don't know if it would be possible for your guys at this time, but it might be something worth looking into or discussing with someone like Doddler to see if it's feasible.

[Okabe007]

@Peter Payne - Would perhaps Reviews or Thoughts on the game from the people who worked on the game be something that might be worthwhile? For instance, having one of the translators give a review of what he thought of the game and posting an excerpt (or the entire thing) onto the game page? Maybe doing blog posts akin to what MangaGamer does with it’s new releases? Kind of like another way for people to see exactly what kind of game it is from ‘eyewitness testimonial’? Especially when it comes to older games in your catalogue, it becomes harder and harder to find reviews for them. Maybe even just linking to a games vndb page might be beneficial?

As you stated though, user reviews tend to get pretty ‘interesting’ when left unmoderated and can be pretty ill-suited towards selling the game to new/existing players of a game or franchise.

Just some more ideas that come to mind talking about the subject~

[jacksprat1]

Just wanted to give a thumbs-up to Okabe007’s last idea about occasionally featuring some thoughts from your team on the JAST blog about just-released or almost-released games. That’s a feature of the MangaGamer website I really enjoy, and it while someone would have to take time to write it, it would take zero work on the tech side. You’d just be better-utilizing an existing blog for bloggish purposes.